Love & Death: Agents vs. Digital

It seems that the world is convinced that one of the teachings that this COVID-19 crisis has brought us is the need to step-up the drive to digital in the provision of financial services. There is a new consensus that ditching face-to-face contacts – and brick-and-mortar locations, and replace them with digital interactions is the…

Remittance Community Task Force: Facing the Challenges of COVID-19

The March 19 announcement by the United Nations Secretary General, Mr. Antonio Guterres, has called for global solidarity in response to the coronavirus crisis. In response to this dire scenario, the International Fund for Agricultural Development (IFAD), through its Financing Facility for Remittances (FFR) is convening the Remittance Community Task Force to address the challenges…

A new decade for us

Coinciding with the celebration of the 10 year anniversary of IMTC conferences we are faced with one of the most exciting and challenging organizational shifts: The Platinum Network (PNET). Bringing these conferences to life over the past 10 years implied a lot of work in the sense that it took time, energy, and creativity and…

Africa — The Latest Fintech Frontier, If Not the Last

Global payment and remittance companies constantly search for a competitive advantage: service enhancements, promotions, industry segments and target customers to name a few. As the world gets smaller and more connected technologically and in communications, those breakthroughs are harder to find, or at least more difficult to differentiate unique features vs. the available options. Enter…

The Growth of Migrant Services

Migrant Services Providers, from Travel & Foreign Exchange, to Remittances, airtime (top-ups), bill payment and now courier services, keep agents afloat while digital services continue their growth Download PDF Money Transfer Agents are a common feature in all migrant neighborhoods in cities across all the 5 continents. Full of services for migrants, they normally serve…

Cash & Digital: black clouds or blue skies?

Last week at the ESTA Conference, the European Cash Management Companies Association’s yearly event, this time in Vienna, I moderated a panel entitled “The war on cash: black clouds or blue sky ahead?”. For the panel, I had the opportunity to have some of the best speakers on the subject, Fabio Andreotti, Professor Dr. Gerald…

IMTC ASIA 2018 SUMMARY

Analyzing the results of IMTC ASIA 2018 in Manila September 19-21, the first thing that comes to mind is the very interesting state of the money transfer industry in The Philippines. Companies, colleagues, regulators, government representatives, were very open to share their ideas, their work, their vision, which contributed to understand key transformations that the…

Digital vs. Cash, are we getting it all wrong?

This article was conceived after discussing with colleagues in the industry why the payments world has been driven into the Cash vs. Digital dichotomy. My research on cash has been inspired by analyzing the penalization of cash-based industries, such as the money transfer industry by the banking sector, which has resulted in the derisking phenomenon…

The Antimonopoly Prosecutor in Chile sides with MSBs on Bank Account Closures

We thank our colleague Carlos Grossman, for the report out of Chile where the Antimonopoly Division of the National Economic Prosecutor Office (División Antimonopolios de la Fiscalía Nacional Económica – FNE)  reports the investigation that took place after an August 2015 complaint by a Forex Firm denouncing seven banks of denying the opening of a…