Olivia Etyang is a product management specialist in the telecommunications industry with 10 years in developing and managing VAS and Mobile Money (M-PESA) products with strong product leadership commandeering agile teams in developing innovative, multi-platform products for millions of users.
Since 2014, Olivia has led the innovative product development of the KCB M-PESA product in collaboration with KCB Bank. Kenya Commercial Bank is a leading Kenyan local bank that commands a sizable market share in Kenya and has presence in the East African region. KCB M-PESA is a savings account that enables instant access to loans for M-PESA customers. The solution currently has a customer base of 7.3M and USD 137M worth of loans have been disbursed in the past one and a half years.
Olivia championed the delivery of Safaricom International Money Transfer Services in collaboration with the following remittance partners:- HomeSend, The Western Union Company is a US financial services company with headquarters in Englewood, Colorado with offices and agents all over the world offering services such as money transfers (P2P, P2B and B2B, money orders, and other business & commercial services. With close to 12,000 employees, more than 500,000 agent locations in over 200 countries and territories, Western Union is... want more?, MFS Africa & Transfer-To that realized a 65% growth in Safaricom IMT revenues in FY 2015/2016. Olivia also developed the M-PESA SurePay system that enables funds to be used in a restricted manner. This has been adopted by the World Food Programme (WFP) for the electronic cash transfer program for half a million refugees in Kenya.
She participated in the strategic partnership between Safaricom/M-PESA Foundation and PharmAccess Foundation in the delivery of M-TIBA solution for Health insurance. M-TIBA is a service that allows an M-PESA customers to set aside funds for healthcare. Funds stored in M-TIBA can only be used to pay for services and medication at specific M-TIBA healthcare facilities.
Olivia has a Bachelor’s degree, Electronics from Delhi University and a Master of Science (MSc) Electronics Science from Jamia Millia Islamia in New Delhi.