Craig D. Stone is a Managing Director with Alvarez & Marsal Financial Industry Advisory Services in Houston, Texas. Craig brings a unique and varied background with substantial and proven financial service experience, focusing on risk identification and controls. With more than 27 years in regulatory bank supervision, he has been directly involved in troubled bank oversight, compliance and enterprise-wide risk management and fiduciary activities risks assessment.
Craig served as the Deputy Ombudsman for the Comptroller of the Currency (OCC) until 2008. He was charged with the day-to-day management of the Customer Assistance Group (CAG) where he was responsible for leading a staff of more than 70 professionals including, National Bank Examiners, consumer compliance specialists and information technology experts. Craig was a key contributor in the creation of early warning tools and measures to identify emerging industry and/or institution specific risks, through the leveraging of customer complaints received by CAG. Previously, Craig served as a National Bank Examiner with a focus on retail banking and compliance management. In this role, he was directly involved in reviews and examinations of many of the largest banking organizations in the country.
Craig graduated from the Texas State University-San Marcos as a Bachelor of Business Administration (BBA), Finance and Financial Management Services (1981). He later attended the United States Treasury Executive Leadership Program in Charlottesville, Virginia. Craig is a founding member of the International Network of Financial Service Ombudsman.